This is an In-person role in New York, NY. Please only apply if you are local and can work at the office 5 days a week
As the first Account Manager, you will directly help enterprise customers break ground faster on their projects. This is a quota-carrying role where you’ll drive retention and growth while delivering top-tier service. Their customers love what we do, and you’ll play a key role in their success.
What you'll do:
- Own a portfolio of enterprise accounts and drive retention, renewals, and expansion to build long-term partnerships and ensure ongoing success with customers.
- Skilled at adoption, engagement monitoring usage/health, and managing renewals.
- Came from a Series A-E environment (<500 ppl) with great VC-backing
- Track and optimize platform usage to boost customer engagement and adoption.
- Proactively identify and address potential account risks early to maintain portfolio health and success.
- Develop and implement targeted cross-sell and upsell strategies to deliver customer value.
- Operate cross-functionally with product and support teams to advocate for customer needs internally and enhance the customer experience.
- Foster strong customer relationships through proactive communication and a customer-centric mindset.
They're working with a dozen of the Fortune 500 companies and some of the largest retail, restaurant, and hospitality companies in the US!
Dream candidate is a triple threat: someone with the enterprise sales exp, worked at a high growth and reputable startup, and has some grounding in construction. Construction is nice to have but least important out of those 3 factors.
Why them?
- We're hitting the fun part: we have a team of 60, a machine that works, and now we can iterate and refine it to confront scaling challenges. These are the most fun opportunities to grow your career.
- Grew 7x last year
- Series A
- Working with a dozen of the Fortune 500 companies
- We focus on the biggest industry in the world: construction. No matter what type of company you're talking to in construction, the way they measure profitability is time. Time is the denominator, and the faster we can get people permits, the faster they can deliver. We've had tremendous results on our customers' top line revenue.
Soft skills
- Needs to be autonomous and thrive in ambiguity.
- Strong communicator who ensures customer happiness and long-term success.
- Detail-oriented, proactive, and motivated by building an maintaining strong relationships.
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