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If you have customers, you should invest in Customer Success!
Customer Success works closely with customers to help them get the maximum value from their purchase. They also help to increase the chances of a renewal and upsell!
A successful customer success professional has the following skills:
- Customer Obsessed
- Analytical Ability
- Partnership with Sales Team
- Internal Company Champion
Don't confuse Customer Success with Customer Support. Both are very different. Customer Support is reactive in nature and helps to answer questions from your customers. Customer Success maximizes your customers purchase with you and helps them to get the most value from your product or service.