Major Types of Top Outsourcing Companies to Consider in 2026

The pressure is on. In 2026, the race to scale efficiently, manage costs, and delight customers is relentless. So how are top-performing companies pulling ahead? They're using strategic outsourcing.

Around 80% of business leaders report that their strategy includes sustaining or even growing their investments in outsourcing. The question isn't if you should outsource, but who you should partner with.

We understand that as an enterprise decision-maker, finding reliable, high-quality outsourcing partners can be overwhelming. But don't worry, by the end of this blog, you’ll know the types of outsourcing companies.

You'll also discover the best options available in the market.

Highlights

• Outsourcing companies in the U.S. help businesses reduce costs, scale services, and access specialized expertise.
• Key outsourcing types discussed include customer support, HR, IT, BPO, and sales outsourcing.
• Outsourcing customer support allows businesses to offer 24/7 services without additional in-house resources.
• IT outsourcing enables companies to innovate without heavy investments in internal IT infrastructure.
• HR outsourcing helps businesses with tasks like payroll, compliance, and talent management, saving time and costs.
• Sales outsourcing, including fractional sales leadership, helps businesses optimize their sales processes and scale effectively.
• Choosing the right type of outsourcing depends on factors like business needs, size, complexity, budget, and scalability.
• Prioritize selecting outsourcing services that align with your core business functions and growth strategy.

What Do Outsourcing Companies Do for You?

What if you could clone your best employees, but for every single task? Or what if an entire team of experts in what you're not worked as your silent partner?

Outsourcing can do exactly that by completing them. They are the specialized force multipliers that handle the critical work that falls outside your core spotlight.

So, what can they actually perform? Here's a list of advantages:

1. Cost Reduction

Outsourcing significantly reduces operational expenses. This cost-saving benefit allows businesses to redirect their resources into high-priority areas like innovation and customer acquisition.

2. Expertise Access

One of the key advantages of outsourcing is access to specialized knowledge. Many outsourcing companies offer expertise in niche areas such as IT, HR, sales, or customer support.

This enables businesses to benefit from top-tier professionals without having to recruit and train them internally.

3. Scalability

As markets fluctuate, businesses need flexibility to scale their operations quickly. Outsourcing companies offer this scalability by allowing businesses to adjust their workforce or service capacity according to demand.

4. Focus on Core Competencies

Outsourcing non-core activities, such as customer support or data entry, enables businesses to dedicate more time and resources to their core competencies.

This includes strategy development, product innovation, and improving sales.

5. 24/7 Support and Global Reach

Outsourcing agencies with global teams offer businesses the advantage of 24/7 support. This is especially beneficial for companies operating in different time zones or with international customers.

You know you need to outsource to scale. The real question is, which lever do you pull first?

Should you start your sales, IT, or customize customer support?

Also Read: Top Sales Outsourcing Companies in 2024

5 Types of Outsourcing Companies in the U.S. (2026)

The scaling challenge is real. You're focused on core strategy. However, essential functions like customer service, HR, and sales operations demand constant attention and expertise.

This is where a precise outsourcing strategy becomes your greatest asset. To simplify your search, we've categorized the top companies in each sector below:

A. Sales Outsourcing

Sales outsourcing companies offer dedicated sales teams to help businesses generate leads, close deals, and manage customer relationships.

Businesses can scale their operations while ensuring effective management of their sales pipeline by outsourcing sales.

Top 3 sales outsourcing companies in the United States:

1. Activated Scale

Core Services: Contract-to-Hire Sales Recruiting, Fractional Selling, Fractional Sales Leadership.

Unique Selling Point: Activated Scale is your go-to partner for scaling your sales team with flexible, cost-effective solutions. Our services help you with:

• Contract-to-Hire Sales Recruiting: Bring in experienced sales professionals on a trial basis before committing to full-time employment, allowing you to test their fit for your team.
• Fractional Selling: Get skilled Sales Development Representatives (SDRs) and Account Executives (AEs) on a flexible basis to fill any gaps in your sales team.
• Fractional Sales Leadership: Hire part-time Sales VPs to craft your go-to-market strategies, develop sales playbooks, create partnership programs, and select the right tools.

With Activated Scale, you can scale your sales force without the full-time commitment.

Ready to take your sales team to the next level? Book a call with Activated Scale today and find the perfect fit for your business.

2. Salesforce

Core Services: Sales automation, CRM solutions, lead generation, sales process optimization.

Unique Selling Point: Salesforce offers highly customizable tools that help businesses manage customer relationships and scale sales operations efficiently.

Salesforce’s platform offers powerful automation and analytics, making it easy for businesses to grow their sales.

3. Upwork Sales

Core Services: Freelance sales teams.

Unique Selling Point: Upwork’s platform connects businesses with freelance sales talent, providing on-demand expertise for companies seeking scalable sales solutions.

With a vast pool of freelance professionals, Upwork makes it easy to find the right talent to fit your sales needs.

B. Business Process Outsourcing (BPO)

BPO companies manage critical business functions such as accounting, HR, marketing, and customer service. If businesses outsource these operations, they can enhance their efficiency and improve service delivery.

Top 3 Companies in the U.S:

1. VXI Global Solutions
   
   • Core Services: Omnichannel support, quality assurance, software development, customer experience (CX) solutions.
   • Unique Selling Point: With 40,000 employees in 42 locations, VXI Global Solutions offers scalable BPO services designed to handle complex customer and operational challenges. This makes it a trusted partner for high-growth businesses.
2. Foundever (formerly Sykes)
   
   • Core Services: Multilingual customer service, BPO services across 45 countries, CX management.
   • Unique Selling Point: Foundever boasts over 170,000 employees and has generated more than $4 billion in revenue, which scales across multiple industries.
3. PartnerHero
   
   • Core Services: Custom customer support, AI-powered solutions, chat, phone, and email support.
   • Unique Selling Point: PartnerHero focuses on building long-term relationships, offering customized outsourcing solutions with scalability.

Read Also: Choosing a Top Outsourced SDR Company in the USA

C. HR Outsourcing

HR outsourcing companies specialize in handling essential human resource tasks, such as recruitment, onboarding, payroll management, and compliance.

Once you outsource these functions, businesses can ensure they stay compliant with labor laws.

Top 3 HR outsourcing companies in the United States:

1. ADP (Automatic Data Processing)
   
   • Core Services: Payroll, HR management software, talent management, benefits administration.
   • Unique Selling Point: ADP is renowned for its advanced HR tech solutions. Its ability to provide compliance expertise, helping with complex HR tasks.
2. Insperity
   
   • Core Services: HR outsourcing, employee benefits, risk management, compliance services.
   • Unique Selling Point: Specializing in small to medium-sized businesses, Insperity helps companies manage every aspect of HR.
3. Paychex
   
   • Core Services: Payroll, employee benefits, compliance, HR services for businesses of all sizes.
   • Unique Selling Point: Paychex combines advanced technology with personalized service, offering flexible HR solutions for growing businesses.

Ready to elevate your team’s productivity? Explore how outsourcing sales reps from Activated Scale's Fractional Selling service can enhance your team’s performance.

D. IT Outsourcing

IT outsourcing companies handle essential tech functions, including software development, IT infrastructure management, cybersecurity, and technical support. These companies allow businesses to focus on innovation and growth while ensuring that their IT needs are met by experts.

Top 3 Companies:

1. Innowise Group
   
   • Core Services: Full-cycle software development, staff augmentation, IT consulting, and enterprise application development.
   • Unique Selling Point: With over 3000 professionals, Innowise Group helps businesses solve complex technology challenges through innovative solutions.
2. Xicom Technologies
   
   • Core Services: Software development, web and mobile app development, IT consulting.
   • Unique Selling Point: With nearly two decades of experience, Xicom Technologies has established itself as a leader in delivering digital solutions for global businesses.
3. Programmers.io
   
   • Core Services: Staff augmentation, full-stack development, DevOps, cloud solutions.
   • Unique Selling Point: ISO-certified, Programmers.io specializes in providing both legacy and modern technology solutions.

Read Also: How Business Process Outsourcing Boosts Sales Strategy

E. Customer Support Outsourcing

Customer support outsourcing offers businesses the ability to handle customer queries through phone, email, live chat, and social media. These companies ensure high-quality service, allowing businesses to focus on other critical functions.

Top 3 customer support outsourcing companies:

1. BolsterBiz
   
   • Core Services: Multilingual support, omnichannel service (SMS, email, live chat, etc.), remote help desk support, and 24/7 coverage.
   • Unique Selling Point: BolsterBiz offers cost-effective solutions with pricing starting at $8 per agent/hour, making it a highly affordable option for businesses of all sizes.
2. SupportYourApp
   
   • Core Services: 24/7 customer support, 60+ languages, strong data security (GDPR, ISO certified).
   • Unique Selling Point: SupportYourApp operates across 30 countries, providing multilingual support for customer satisfaction with data security. This makes it an ideal partner for global businesses.
3. Teleperformance
   
   • Core Services: AI-powered automation, multilingual support, customer retention strategies, and large-scale services.
   • Unique Selling Point: Teleperformance specializes in a comprehensive range of digital business services. This includes front-office customer care, back-office functions, and high-value specialized services.

Looking to organize your operations to reduce costs? Explore how Activated Scale's outsourcing solutions, Contract-to-Hire Sales Recruiting, can equip your sales team with the right sales rep. They can optimize your sales operations per your business needs.

You've seen the toolkit. Is it your customer engine that needs a tune-up, or your IT infrastructure that requires an upgrade?

Also Read: 5 Key Steps to Recruit the Sales Executives You Need

How to Choose Which Type of Outsourcing You Need?

You can't outsource everything at once. So, where do you start for the biggest return? The answer lies in identifying your single most powerful growth lever.

We'll help you move from a scattered list of options to one focused, high-impact decision.

1. Define Your Business Needs: Assess whether you need support in customer service, HR, IT, or sales. Focus on the function that's most critical for your current and future needs.
2. Consider Business Size and Complexity: Smaller businesses often need cost-effective, flexible outsourcing options. Larger companies may require comprehensive, enterprise-level solutions.
3. Identify Core Competencies: If your focus is on innovation or product development, outsourcing non-core tasks like sales or support helps your business.
4. Budgeting and Cost-effectiveness: Compare pricing models, hourly, per agent, or per project, that fit your budget without compromising on quality.
5. Scalability Needs: Choose a provider that can scale with your growth, based on your changing demands.

A strategy is only as good as the partner who executes it. Most importantly, you need to choose a provider you can trust to drive the growth you're counting on.

Read Also: Hire Sales People for Your Startup

Final Thoughts

Outsourcing companies are the catalysts that convert your operational efficiency and accelerate your growth. In 2026, this strategic choice is what separates industry leaders from the rest, enabling you to scale with confidence.

The journey to finding that perfect fit starts with a single step. At Activated Scale, we move beyond generic solutions. Through our flexible services, we provide the precise expertise you need to conquer your market.

Book your complimentary consultation today with Activated Scale, and let's build a custom plan for your business.

FAQs

1. What types of outsourcing can benefit my business the most in 2026?‍

It depends on your business needs. Customer support, IT, HR, and sales are some of the most common outsourcing services that can help businesses scale and streamline operations.

2. How do I choose between offshore and onshore outsourcing?‍

Offshore outsourcing tends to be more cost-effective, but onshore solutions provide better cultural alignment and time zone overlap. Consider your priorities in terms of cost, communication, and support needs.

3. What are the risks of outsourcing?‍

Common risks include communication challenges, quality control, and data security. However, these risks can be mitigated by working with trusted, experienced outsourcing partners and ensuring proper contracts and SLAs.

4. Can outsourcing improve customer satisfaction?‍

Yes. When managed properly, outsourcing can provide 24/7 support, specialized expertise, and faster response times, which significantly enhance the overall customer experience.