Top 10 US Companies' Outsourcing Providers in 2026

Why do sales leaders in US companies care about outsourcing? It is not just about cost because only 57% of businesses now cite cost as the main reason for outsourcing.

So, today, it is about talent and speed. You need specialized skills to fuel growth. The right global team can provide them. Companies tend to rely on internal staff for the business strategy.

For other services? "Outsource it" is the answer. This blog will show you which US companies' outsourcing providers are the top global destinations. You will also learn the latest trends shaping partnerships.

Key Takeaways

• US companies now outsource for talent access, not cost, with only 57% citing cost-saving as the main reason.
• Providers like Activated Scale and CIENCE lead this shift by giving founders instant access to skilled SDRs, AEs, and RevOps specialists that are expensive to hire in-house.
• Outsourcing enables radical efficiency as US companies shift over 300,000 jobs overseas each year, relying on firms like Helplama, Peak Support, and Westpark Communications to reduce operational load.
• Platforms like AbroadWorks and Remote CoWorker help founders scale customer support, admin, and marketing talent without long hiring delays.
• Outsourcing lets internal teams focus on strategic work while partners such as The Firms Desk, Smith.AI, and Uassist.ME absorbs routine tasks like accounting, admin, live answering, and back-office activities.
• Around-the-clock customer engagement has become a competitive advantage, with companies using providers to operate 24/7 support models.

The 5 Real Reasons Smart Companies Outsource in 2026

Forget everything you think you know from two years ago about outsourcing. Because successful leaders think it is now a primary strategy for market leadership.

Here are the five real "whys" pushing sales leaders to build global teams. Miss this, and you are giving your competition a free head start.

1. Access to Specialized Talent and Skill You Can't Find Locally
   This is the #1 driver today. You need experts in sales operations, data analytics, and tech. They are expensive at home. A global talent pool gives you immediate access. It fills critical skill gaps that block your growth.
2. Achieving Radical Operational Efficiency
   Labor costs dominate budgets. Strategic outsourcing can significantly reduce these expenses. So, you get expert work at an efficient cost. The savings can be reinvested into your core sales efforts.
3. Gaining Unbeatable Speed and Scalability
   You need to ramp up quickly for a new product launch or entering a new market. You cannot wait months to hire.
   A global partner can scale a team in weeks. This agility lets you seize opportunities your competitors cannot.
4. Freeing Your Core Team to Focus on Big Wins
   Your best closers should not manage data entry. Your strategists should not handle routine support.
   Outsourcing the repetitive work lets your A-team focus. They can build relationships and close enterprise deals.
5. Enabling 24/7 Customer Engagement and Sales Support
   The market never sleeps. Your competitors work across time zones. Outsourcing to global hubs provides follow-the-sun operations. You can support customers and generate leads around the clock.

Understanding the "why" is the first step. Now, you need to know which companies are leading as the US outsourcing providers in which sector.

Also Read: Effective Sales Strategies, Plans, and Examples for Success

Top 10 US Companies' Outsourcing Providers for the US Companies

Outsourcing is now mainstream among US businesses. Each year, the US shifts upwards of 300,000 jobs to overseas markets.

In practice, US leaders are sending everything from customer support and IT to marketing and back-office work overseas. Major US tech firms like Google rely on offshore partners. Google, for example, outsources numerous roles, such as IT services and app development.

Below are 10 leading outsourcing companies' outsourcing providers and sales leaders commonly use.

1. Activated Scale

We're a US-based sales outsourcing firm (a “Toptal for Sales”) that matches startups to fractional sales. Activated Scale connects businesses to “vetted, experienced US-based sales professionals” with a proven track record.

As founders, you are free to focus on closing deals, while your internal reps can focus on closing deals, while outsourced sales teams drive lead gen and outreach. Our core services are:

1. Contract-to-hire Sales Recruiting: Pre-vetted Sales Development Representatives (SDRs), Business Development Representatives (BDRs), Account Executives, and Sales VPs who can be hired part‑time or full‑time and converted to employees.
   This lets companies scale their sales teams rapidly without long hiring cycles.
2. Fractional Selling: Instead of waiting 4–6 months to hire and ramp reps, companies plug into Activated Scale’s ready-to-go closers and SDRs.
   This is powerful because most outsourcing providers only send agents for customer support or back-office. Activated Scale sends quota-carrying sales talent, the biggest gap in your competitors’ content.
3. Fractional Sales Leadership: This is where Activated Scale becomes a strategic partner instead of a labor vendor. Their fractional sales leaders handle tasks such as sales architecture for founders (ICP, messaging, forecasting), pipeline hygiene, etc.
   Most founders don’t need a $250k VP of Sales yet, but they do need someone who can build systems and discipline. We fill that leadership vacuum for a fraction of the cost.

Activated Scale’s vetted reps help you design personalized incentive plans, pick the right tools, and roll out programs that keep your best performers engaged. Reach out to us to build your incentive strategy.

2. Helplama

A US Business Process Outsourcing (BPO) focused on small-to-medium businesses. Helplama offers personalized outsourcing packages (rather than rigid contracts), especially for e-commerce and SMB clients.
Their primary services include multichannel customer support (live chat, phone, email, and even SaaS product support) and data entry. Helplama’s model allows companies to keep close control (for example, by training the outsourcers) while offloading repetitive support.

3. Peak Support

An American call-center and BPO provider (founded 2015). Peak Support handles customer support, technical support, sales operations, and back-office tasks for clients in industries like retail, eCommerce, and software. They offer flexible pricing (flat monthly or hourly rates) and specialized teams.
For a medium‑to‑large company, they can staff help desks and chat centers so that in-house teams can focus on product or sales. By outsourcing support to Peak, US firms gain 24/7 coverage and domain expertise without investing in new US headcount.

3. CIENCE Technologies

A US lead-generation and sales-outreach firm. CIENCE supplies sales development representatives (SDRs) and runs outbound prospecting campaigns for US clients. Their services include multichannel lead generation, outbound/inbound SDR work, sales data solutions, and Customer Relationship Management (CRM).
In practice, a startup might contract CIENCE to build an SDR team overnight. This provides instant specialist talent. For example, CIENCE’s SDRs often have industry experience, so the client can generate new SQLs and appointments without hiring.

4. Smith.AI

2. This company provides virtual receptionist and chat answering services. They deploy remote agents who answer phones, chat with website visitors, and handle basic messaging/SMS support 24/7.
   Key services include live phone answering and webchat. Smith.AI is especially popular with professional firms (lawyers, consultants) who need after-hours answering at a low cost. Outsourcing these tasks, the internal staff are freed from routine inquiries.

5. Remote CoWorker

A US BPO that supplies dedicated virtual administrative assistants to US clients. Based in California, they staff full‑time or part‑time virtual assistants (often bilingual) who handle office tasks. Services include customer support, back-office tasks, technical support, sales-related billing, and bookkeeping.
For example, a founder can hire a Remote CoWorker VA to manage calendars, process orders, or qualify leads by phone. This lets the core team offload repetitive admin and focus on strategy.

6. Firms Desk

A New York–based BPO for mid-sized companies. Firms Desk specializes in back-office accounting and customer support for finance, legal, and professional services firms.
They handle tasks like bookkeeping, payroll support, and customer inquiry resolution. Because they personalize solutions to established businesses, their clients tend to be firms that value high service quality (though startups may find their pricing higher).
By outsourcing accounting and admin functions to Firms Desk, US firms can ensure accuracy while keeping accounting staff lean.

7. Westpark Communications

A call-center outsourcing firm (Texas-based) focusing on key industries like legal firms, ecommerce, and healthcare. Their main service is 24/7 phone answering and call center operations. In addition to inbound answering, Westpark can provide helpdesk support, reservation services, and even disaster recovery calls.
For a US company (say, an ecommerce site), Westpark enables professional voice support (in American accents) around the clock. This avoids hiring an expensive in-house support team while maintaining a domestic brand image.

8. Uassist.ME

2. A Florida-based BPO offering virtual assistant services (administrative and creative) to US clients. They match US businesses with bilingual VAs in Latin America for tasks ranging from admin work to light tech (e.g., basic web work, graphics, social media management).
   Companies hire Uassist assistants on a part-time or full-time basis. Outsourcing to Uassist lets entrepreneurs offload everyday work (emails, content posting, data entry, etc.) while still communicating in English and the US time zone.

9. AbroadWorks

2. A global hiring platform (with operations in the Philippines). AbroadWorks helps US companies recruit offshore talent across many roles: virtual assistants, digital marketers, developers, customer service reps, and more.
   Founders use platforms like AbroadWorks to set up remote teams quickly, for example, hiring Philippine-based accountants or marketing specialists at a fraction of US salaries. The platform also highlights that the Philippines leads in outsourced customer experience.

In sum, sales leaders are using these outsourcing partners to accelerate growth: Combining high-caliber talent with agile management to build a truly global sales engine. But, how do you know you're choosing the right outsourcing provider?

Activated Scale integrates all the new trends directly into your talent strategy. Our Contract-to-Hire Sales Recruiting service is one of our best offerings, where you can find reps who can help you become a strategic partner.

How to Choose the Right US Outsourcing Provider?

Picking an outsourcing partner isn’t just a procurement decision. For founders and sales leaders, it directly affects pipeline quality, team efficiency, and revenue. Use this simple, practical framework to evaluate any provider, whether you’re outsourcing SDRs, RevOps, customer support, or back-office work.

1. Start With the Problem You’re Really Trying to Solve

Most teams jump straight to cost. Instead, define the “core blocker” first.
Ask yourself:

• Do you need the pipeline now? (Sales outsourcing)
• Are deals slowing because reps lack admin support? (Sales support + operations)
• Are onboarding and CRM hygiene breaking your funnel? (RevOps support)
• Do you need cheaper execution, or better expertise?

You should only shortlist providers that specialise in the specific problem you’re solving—not just those offering cheaper labour.

2. Check If They Understand the US Sales Motion (Most Don’t)

The biggest mistake founders make? Choosing a generic BPO. A strong US-facing provider should show:

• Knowledge of the US sales culture and buyer expectations
• Experience working with US time zones
• Familiarity with CRMs like HubSpot and Salesforce
• Ability to own deliverables, not just tasks

If they can’t explain your ICP, Go-to-Market (GTM) motion, and quota structure, they’re not a fit.

3. Validate Their Three Most Critical Capabilities

Regardless of industry, top outsourcing partners excel at these:

• Talent quality: How do they recruit, screen, and train? Do they run roleplays?
• Process maturity: Do they bring SOPs or expect you to build everything?
• Tech enablement: Do they integrate with your tools? Can they improve workflows?

If a provider claims “we can do everything,” treat it as a red flag.

4. Ask for Proven Sales Outcomes, Not Vanity Metrics

You don’t want “100 clients worldwide.” You want:

• Meetings booked
• SQL acceptance rate
• Pipeline generated
• SLA delivery consistency
• Accuracy of CRM data

Founders and sales leaders should ask for use cases with real numbers. If they can’t share, they likely haven’t delivered.

5. Test Their Onboarding Process

This is the deal-breaker. A good onboarding process includes:

• A discovery call that maps your GTM motion
• A clear transition plan
• Defined ownership between your team and theirs
• Standard Operating Procedure (SOP) creation without making you do all the work
• A performance review setup (weekly, monthly, quarterly)

If the provider’s onboarding feels chaotic, execution won’t be better.

6. Look for Flexibility Without Long Lock-Ins

The best US-facing providers offer:

• Month-to-month or 90-day pilots
• Quick talent replacement
• Clear upgrade/downgrade options

Lock-ins protect the vendor, not your business. High-performing partners won’t hide behind contracts.

7. Assess Cultural Fit and Communication

This matters even more for sales roles.
Evaluate:

• English fluency
• Slack and email etiquette
• Ability to respond quickly
• Willingness to own problems instead of escalating everything

Your outsourced team should feel like part of your internal team—not a back-office island.

8. Run a Paid Trial (The Smart Founder Move)

A 2–4 week structured pilot protects you from poor decisions.
Use it to test:

• Delivery quality
• Speed
• Communication
• Ownership
• Fit with your sales strategy

If performance drops even in the trial, never scale the engagement.

9. Compare Pricing the Right Way (Most People Compare Wrong)

Don’t compare hourly costs or monthly fees.
Compare:

• Cost per qualified meeting
• Cost per closed deal supported
• Cost per hour of work saved
• Internal cost avoided (recruiting, training, PTO)

Cheap vendors look expensive when you measure outcomes.

10. Choose a Partner, Not a Vendor

The right outsourcing provider helps you fix your GTM engine—not just perform tasks.
Look for partners who:

• Recommend improvements
• Structure your sales stack
• Help you build SOPs
• Track Key Performance Indicators (KPIs) transparently
• Share weekly insights

If they only “execute,” you’ll never scale.

Pick wisely, because the right partner, such as Activated Scale, strengthens your pipeline and the wrong one slows everything down.

Read Also: Why Startups Are Embracing Fractional Sales Talent

Final Thoughts

The old playbook for US companies' outsourcing is outdated. You must use key services like sales ops and tech development. Trends like strategic partnerships define the future.

The companies that win are not waiting. They are actively building their global sales engine. They combine elite talent with strategic management. This approach drives revenue and creates a sustainable advantage.

Activated Scale turns this strategy into your reality. We are experts in building high-performance, global sales teams. Contact Activated Scale today to schedule your strategy call.

FAQs

1. Beyond cost, what is the single biggest financial benefit of outsourcing for a sales org?

Improved capital efficiency. Outsourcing converts large fixed HR costs (salaries, benefits, office space) into variable, scalable operational expenses.

This frees up capital. You can reinvest it into higher-ROI activities like product development or aggressive marketing campaigns.

2. How do I measure the ROI of outsourcing a sales development (SDR) function?

Move beyond simple cost-per-lead. Track a composite metric that includes: Lead Qualification Rate (quality), Sales-Accepted Opportunity Conversion (alignment), and Influence on Sales Pipeline Velocity (speed).

Compare these metrics to your in-house baseline after 90 days. A good partner should improve at least two, justifying the investment beyond just labor cost savings.

3. We have a unique sales process. Can an outsourced team really adapt to it?

Yes, but the onboarding and knowledge transfer process is critical. The best providers use a "mirror" phase. Your internal sales leader works directly with the outsourced team lead for 2-4 weeks.

They document your CRM fields, call scripts, and buyer personas together. Look for partners who request this deep immersion. It signals their commitment to integration, not just task completion.

4. What is the most common unexpected pitfall when starting to outsource?

Internal change management failure. The pitfall is not the external team's performance. Sales reps may distrust leads from an external SDR team. Managers might micromanage across time zones.

To avoid this, communicate the "why" clearly to your internal team. Involve them in defining processes for the new team. Celebrate joint wins early to build cohesion.

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